Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’s performance and customer satisfaction.
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customization such as colors, images, and text formatting.
Track your customer satisfaction through email, SMS, web, QR code, and mobile feedback collection.
Create and track the metrics critical to your business, such as Net Promoter Score, customer satisfaction score, and satisfaction over time.
在其他 Dynamics 365 应用程序（包括 Dynamics 365 Customer Insights 和 Microsoft Power Platform - Power Automate、Power Apps 和 Power BI）中持续获取对客户数据的反馈。
跨客户数据平台 (CDP) 应用程序（例如 Dynamics 365 Customer Service 和 Customer Insights）共享调查数据。
通过在统一的客户资料视图中将 Customer Insights 与 Dynamics 365 Customer Voice 结合使用，来确保完全了解客户。
Combine real-time survey responses and data from your customer data platform to proactively identify actionable insights.
Set triggers within your business process to automatically alert you and predict when customer satisfaction is decreasing.
Build lifelong loyalty with customized survey authoring and drive a customer-centric culture with simplified data analysis.
使用 Dynamics 365 Customer Voice 调查和跟进行动，实现实时客户旅程构建。
Build 360-degree customer views to make better decisions on when to engage with the customer.
Learn how a strong foundation for your program can improve customer experiences and deliver better business outcomes.
Build trust with customers and employees by keeping survey responses anonymous while capturing rich insights and maintaining a competitive advantage.
Engage customers instantly and effectively with visualized insights and automatic triggers to accelerate time to response.
"With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand.”
Jim DillonDirector of Order Fulfillment,Panduit
"Using Dynamics 365 Customer Voice we were able to rapidly build a solution to survey our 84,000 team members in the early stages of COVID-19.”
Trever WhiteGM and Divisional Information Officer,Toyota North America
“By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share program information in near-real time with our funders.”
Dr. Fatima AdamuNational Program Manager, Women for Health,DAI
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