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Dynamics 365 Commerce capabilities

Foster lasting relationships through intelligent tools that strengthen your brand.

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"Dynamics 365 gives our customers the ability to buy online, return in-store, and take advantage of click-and-collect, while simultaneously supporting our global colleagues to make smarter and more accurate decisions."

Jackie Reid Program Lead, Project Reboot, Dr. Martens

"We can see how often a customer shops with us and how much they spend. It really informs how we should be speaking to each customer and what products and services to offer in the future."

Sarah Metcalf Hamper Buyer, Fortnum & Mason

Announcing  B2B e-commerce capabilities for Dynamics 365 Commerce

Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.

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  • Connect Commerce with a real-time CDP to gain a 360-degree view.

  • Predict customer needs using built-in AI.

  • Power seamless personalised experiences across all touchpoints.

  • Increase your revenue.

  • Protect your reputation.

  • Take an innovative approach.

  • Use real-time observational data.

  • Improve in-store operations.

  • Provide optimal shopping experiences.

  • Help protect your teams.

  • Streamline your return to the workplace.

  • Deploy in as little as 60 minutes.

  • Boost seller productivity.

  • Adapt to rapid changes.

  • Shift to digital experiences.

  • Get an intuitive agent experience.

  • Continuously improve services.

  • Uncover customer service insights.

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