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Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Personalize experiences throughout the customer journey with real-time surveys and follow-up actions.
Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.
Uncover customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows.
Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.
Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.
Explore The Top 10 Trends Among VoC Leaders, a Forrester Research report.
Prebuilt solutions and consulting from Microsoft partners
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Get ready and learn more about new capabilities.
Collect and analyze real-time feedback to better understand and engage your customers. In this trial, you’ll learn how to:
Listen to your customers where they are.
Connect data across your organization to maximize insights for deeper connections.
Proactively engage to build customer relationships.
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