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Dynamics 365 Field Service

Resolve customer issues the first time, every time

Deliver proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

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Optimise scheduling with AI

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

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Ensure a first-time fix resolution

Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

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Digitally transform with Dynamics 365

Liberty Travel

Siemens Smart Infrastructure reimagines service

Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.


Deliver differentiated service engagements

Provide access to the right information at the right time

Increase first-time fix rates and technician productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Remote expert collaboration using mixed reality.

Maximise technician utilisation and minimise travel time

Help dispatchers achieve business objectives with:

  • Embedded optimisation within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

Track and manage assets to reduce downtime

Define attributes that characterise different assets with:

  • Ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Monitor asset properties over time.

Gartner Magic Quadrant for Field Service Management

See why Microsoft has been recognised as a Leader in the 2020 Magic Quadrant for Field Service Management and what that means for your IoT efforts.

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