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Deliver exceptional customer experiences.
Remotely detect and resolve issues before they become a problem using Internet of Things (IoT) sensors.
Turn your cost centre into a profit centre by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Exceed expectations with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.
Send personalised surveys after field service calls using Dynamics 365 Customer Voice.
Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.
Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.
Minimise travel time and maximise utilisation while responding to delays, cancellations, and urgent work by using the built-in schedule board optimisation.
Ensure that technicians have the latest asset data, synchronised across Dynamics 365 Finance and Supply Chain Management to improve service accuracy.
Use Dynamics 365 Remote Assist and other mixed-reality tools that provide immersive, step-by-step procedures to follow while conducting maintenance.
Technicians can consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.
Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to IoT alerts and commands in the field.
Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes with the mobile app.
Utilise the rich insights dashboards to help service managers analyse opportunities to increase first-time fix rates.
Use knowledge base articles to increase first-time fix rates.
Meet customer expectations with self-service appointment scheduling and technician location information.
Gain customer insights with automated customer surveys.
Provide self-scheduling options for the convenience of your customers.
Learn about the Field Service capabilities coming in our 2021 release wave 1 to help you earn customers for life by providing exceptional service.
Commissioned by Microsoft, and working with Microsoft customers, Forrester identified and quantified key benefits of investing in Field Service.
"Using Dynamics 365 Remote Assist, it’s allowing our technicians to be able to service a vast number of dealerships in multiple locations without them having to leave."
Manager, Field Technical Services
Deliver exceptional customer experiences
Ensure consistent and dependable operations
Optimise resources and costs
Help remote employees work together
Use mixed-reality collaboration
Get instant access to experts
Reduce errors and increase safety
Close knowledge gaps
Adapt to your work in real time
Build an agile, connected supply chain
Streamline planning and production
Maximise operational profitability
Prebuilt solutions and consulting services from Microsoft partners
Have a Dynamics 365 expert contact you.
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Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics 365. If you'd like more information or additional options, contact us for support.
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