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Dynamics 365 Marketing

Elevate customer experiences

Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty

Announcing B2C real-time customer journey orchestration preview*

Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.

*Preview capabilities are available only in North America and Europe. See the release plan for more information.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

Some capabilities are available for preview in North America and Europe. See the release plan for more information.

Read real customer stories

Campari raises the bar for customers

Campari reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.

UNICEF Netherlands earns more supporters

Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.

Northrop & Johnson cruises into smarter marketing

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

Team Rubicon aids communities in crisis

The volunteer-led nonprofit Team Rubicon used Dynamics 365 to engage volunteers and rapidly respond to COVID-19.

NZTE boosts economy and businesses

Trade agency NZTE increased customer engagement by 400 percent and reduced costs by managing events and improving decision making with Dynamics 365.

Mercer-MacKay gains new customers and record sales cost-effectively

Mercer-MacKay Digital Storytelling agency uses Dynamics 365 to help technology companies tell their own stories.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

  • Assisted by AI
  • Easy for business users
  • Real-time customer-led journeys
  • B2C and B2B marketing
  • Physical and digital channels
End-to-end experiences
  • Dynamic, easy-to-use content editor
  • Experimentation and optimisation
  • AI-recommended channels
Assisted by AI
  • Natural-language segments and journeys
  • Easily defined journey triggers
  • Engaging events with Microsoft Teams
Easy for business users

Get started with Dynamics 365 Marketing