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Dynamics 365 Sales
resources

Explore e-books, videos, webinars, and other
Dynamics 365 Sales resources.

Industry and analyst recognition

Forrester Logo

Forrester names Microsoft a Leader in the Sales Force Automation Solutions Wave.1

Gartner LOGO

Microsoft is a January 2021 Gartner Peer Insights Customers’ Choice for CRM Lead Management.2

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Microsoft is the highest scorer in the Watchlist 2020 Winners with Distinction category.

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Microsoft is on the Constellation ShortList for top vendors in Sales Force Automation and Sales Engagement Platforms.

E-books and infographics

Three Ways Sales and Marketing Alignment Reduces Costs

Read the e-book

Be the grandmaster of digital selling with four strategies

View the infographic

Delivering Personalized Experiences in Times of Change

Read the e-book

Six Strategies to Boost Sales Productivity

Read the e-book

Give Your Sales Team the Winning Edge

Read the e-book

Customer Experience Playbook

Read the e-book

AI Simplified: Business Applications with Intelligence Built In

Read the e-book

Videos

Adaptive selling in Dynamics 365 Sales

Accelerate digital selling with sales accelerator

Argusi increases lead generation with Microsoft 365 integration

Drive accountability with advanced forecasting in Dynamics 365 Sales

Grant Thornton serves customers remotely with Dynamics 365 Sales

Watch the video

Add a human touch with Dynamics 365 Sales + LinkedIn Sales Navigator

C.H. Robinson improves customer experiences with Dynamics 365

Leerwerkloket helps job seekers with Dynamics 365

Customer stories

Openwork improves customer relationships with Dynamics 365

Read the story

C.H. Robinson improves customer experience with Dynamics 365

Read the story

Rockwell Automation empowers sellers with Dynamics 365

Read the story

MVP Health Care uses Dynamics 365 to personalize member support

Read the story

Lufthansa improves data quality with Dynamics 365

Read the story

iQ Fuel transforms partner collaboration with Dynamics 365

Read the story

Team Rubicon serves communities during crisis with Dynamics 365

Read the story

VITAS Healthcare streamlines sales and access to care

Read the story

Webinars and podcasts

Sales strategies for a hybrid world, with Gerry Murray

Listen now

Series: Increase Agility in a Remote Sales Environment

Episode 1: Guide and Collaborate with Customers Remotely

Watch now

Series: Increase Agility in a Remote Sales Environment

Episode 3: Help Teams Adapt to the Rapidly Changing Business Environment

Watch now

Optimizing Seller and Sales Manager Efficiency with Conversation Intelligence in Dynamics 365 Sales

Watch now

Series: How to Foster Customer Relationships at a Critical Time

Episode 2: Lead Your Sales Team Through a Crisis Today and in the Future

Watch now

Series: Turn Prospects into Engaged Customers

Episode 1: Nurture More Demand

Watch now

Series: Turn Prospects into Engaged Customers

Episode 2: Build Relationships at Scale

Watch now

Series: Turn Prospects into Engaged Customers

Episode 3: Personalize Buyer Experiences

Watch now

Training and certifications

Discover the business value of Dynamics 365 Sales

Get an overview of Dynamics 365 Sales Professional

Become a Certified Dynamics 365 Sales Functional Consultant

Try Dynamics 365 Sales

Take the next step

1 The Forrester Wave™: Sales Force Automation Solutions, Q2 2021, Kate Leggett, May 2021

2 Gartner Peer Insights ‘Voice of the Customer’: CRM Lead Management, 5 January 2021. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



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