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Dynamics 365 Marketing capabilities

Engage with customers one on one, at scale, to build meaningful relationships and grow your business.

Marketing dashboard

Announcing B2C real-time customer journey orchestration preview*

Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.

Some capabilities are available for preview in North America and Europe. See the release plan for more information.

Capabilities

Some capabilities are available for preview in North America and Europe, the Middle East, and Africa. See the release plan for more information.

Get the latest news and perspectives

Dynamics 365 Marketing blogs

Explore blog resources

Connect to the library of Dynamics 365 Marketing blog posts for business decision makers.

See dynamics 365 marketing updates

See Marketing updates

Read about product developments, expanded capabilities, enhanced agility, and special features.

Explore and Join the Marketing community

Join the Marketing community

Get help from experts and peers in the Marketing community forum. Discover blogs, webinars, videos, events, and more.

Connect with Dynamics 365 partners

Get help from Dynamics 365 partners

To learn more and get started, connect with Dynamics 365 partners near you that offer Marketing solutions.

campari logo
"In just two weeks, we connected all of the data points in Customer Insights and deployed our first email marketing automation campaign against those segments."

Chad Niemuth
Vice President, Global IT – Marketing and Sales, Campari Group

UNICEF logo
"With Dynamics 365 Marketing, we can run and test campaigns at scale while delivering more precise and personalised communications."

Astrid van Vonderen
Director of Fundraising and Private Individuals, UNICEF Netherlands

Expand capabilities with related applications

Dynamics 365 Customer Insights Image
  • Use Powerful, real-time customer data platform to transform customer data into actionable insights.

Dynamics 365 Sales Image
  • Shift to digital selling with prebuilt intelligence and equip sales teams with adaptive guidance to better serve customers.

customer voice
  • Collect, analyse, and track real-time feedback in an easy-to-use, scalable feedback management solution.

commerce
  • Deliver unified, personalised, and seamless shopping experiences in both online and offline transactions.

commerce
  • Earn customers for life using solution that delivers consistent, connected support across all channels.

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