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Dynamics 365 customer stories

Coca-Cola Beverages Africa unified its operations across more than 40 bottling plants to better serve 650,000 retail outlets.

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Image of Coca Cola van

Automotive

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Mercedes-Benz USA

Mercedes-Benz improved service technician efficiency to help solve issues in minutes instead of days.

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Toyota Ukraine

To improve speed of service across its more than 35 dealerships, this vehicle importer overhauled its digital toolbox and streamlined its data.

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Encory GmbH

To help create a reverse logistics operation from scratch in just three months, Encory deployed Dynamics 365.

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Education

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Dow University of Health Sciences

One of Pakistan’s most respected public universities transformed its operations to increase productivity and bring transactional agility.

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University of South Florida

USF enabled collaboration across the entire school to help facilitate remote learning for its 56,000 students.

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Rose-Hulman Institute of Technology

To consolidate their disparate solutions systems into a single, connected solution, this private institution chose Dynamics 365.

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Financial Services

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Banco Sabadell

To better understand and personalize their customers’ experiences, Banco Sabadell implemented Dynamics 365.

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Cobiscorp

Cobiscorp achieved faster, more agile financial operations in the cloud to bring more efficiency to its nearly 600 employees.

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Investec

To create more valuable customer relationships, this global financial services company used Dynamics 365 to enable better sales conversations.

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Government

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New Zealand Trade and Enterprise

This government agency created better and more personal customer experiences to result in a 400 percent increase in engagement.

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Penrith City Council

To help put residents first, Penrith City Council used Dynamics 365 to reduce public service wait times from weeks to days.

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City of Lafayette

Lafayette turned to Microsoft to deploy critical projects that will provide better services to over 130,000 citizens.

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Health

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Dayton Children's Hospital

To create unified, 360-degree patient profiles, the hospital deployed Dynamics 365 to improve patient experiences.

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VITAS Healthcare

With Dynamics 365, VITAS built a customer engagement platform to build more compassionate, dedicated care for its 19,000 daily patients.

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MediView

This healthcare startup reduced its time to market by up to 70 percent with help from Dynamics 365.

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Manufacturing

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Sandvik

Sandvik chose Dynamics 365 to speed up its financial close, reduce manual work, and establish tighter internal controls around journal entries.

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Musashi Seimitsu Industry Co.,Ltd.

With Dynamics 365 Remote Assist, Musashi Seimitsu remotely established a new production line that saved 264 work hours.

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PERI Deutschland GmbH

PERI quickly rolled out and adopted a cloud-first strategy across 30 countries with Dynamics 365.

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Media and telecommunications

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Miami HEAT

To pump up fans and boost their revenue, Miami HEAT turned to Dynamics 365 to uncover customer insights.

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TEEG

TEEG surfaced customer data insights to better delight customers across its 300 Family Entertainment Centres spanning seven countries.

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Caesars Entertainment

Caesars bet on the Microsoft Cloud to deliver better customer experiences and new entertainment options for the casino gaming industry.

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Retail and consumer goods

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L'Oréal

L’Oréal enabled manufacturing experts to install, upgrade, and troubleshoot equipment remotely in real time.

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Columbia Sportswear

With Dynamics 365, Columbia digitally transformed its operations and gained greater insight into consumer activities.

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Dr. Martens

Recognizing the need to evolve and expand into new global markets, the brand replaced all its legacy applications with Dynamics 365.

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