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Microsoft Dynamics CRM

Microsoft Dynamics CRM is available as a cloud offering or an on-premises installation. As with CRM 4, this version can be highly customized using advanced extensions. New features include visualizations, dashboards, document management, grid filters, dialogs, recurring appointments, custom activities, goal management, fetch-based reports, MAPI-based Outlook clients, FLS VISITOUR, and more.

Microsoft Dynamics product documentation

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Resources

Self-Paced Learning Logo

Self-paced learning

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Explore learning paths

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Earn Certifications logo

Earn certifications

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Additional Resources logo

Additional resources

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Support options

Knowledge Base Logo

Knowledge base

Find the solution to a problem you’re trying to solve in this repository of over 200,000 articles on user technical issues.

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Community support

Engage with experts and peers in our forums. Discover blogs, webinars, videos, events, and more.

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Technical support

Create a support request, find a support plan, or browse our self-help options.

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Transform your business by migrating to the cloud

If you’re a Microsoft Dynamics on-premises customer, then you’re cloud ready. Access cutting-edge technology, control costs and complexity, and improve IT productivity by migrating your existing solution to the cloud.